Wasabi Power Firmware Updates -- GoPro HERO5 Black
UPDATE: Jan 25, 2017 -- We now offer batteries that are compatible with firmware version 01.55 and also compatible with all future firmware updates from GoPro. You can find them on www.BlueNook.com or on www.Amazon.com.
What's going on?
GoPro released a firmware update (version 01.55) in late November 2016. This update disabled the ability for any aftermarket or third-party batteries to be used for the HERO5 camera.
What else does the firmware update v01.55 do?
We're not exactly sure. GoPro announced that it "includes bug fixes and usability improvements." We believe it may only affect battery usability.
How do I know what firmware version I have?
Turn on your GoPro HERO5 Black camera. Swipe down from the top of the LCD screen. Select PREFERENCES > About This GoPro. Your camera will display your HERO5 name, serial number, and version number.
Can I restore my HERO5 camera to a previous version that will work with Wasabi Power batteries?
Yes. You can download instructions and firmware for v01.50 below. The .zip file is 46.1 MB. http://drivers.softpedia.com/get/SCANNER-Digital-CAMERA-WEBCAM/GoPro/GoPro-HERO5-Black-Camera-Firmware-0150.shtml
Can I get a replacement or refund for my Wasabi Power HERO5 batteries?
Absolutely. We will always honor our 30-day money back guarantee. Please contact us to see what other options we can provide for you. It's possible that we will have working batteries in the future. You can call us in California at 877-268-1235 or send an e-mail to firmwareHERO5@bluenook.com.
What about other cameras? Will this affect my HERO4, HERO3, HERO+, etc?
This only affects aftermarket batteries for the GoPro HERO5, which include new battery/camera technology. These enhancements were not available on previous models. Other camera manufacturers (e.g. Canon, Nikon, Panasonic, Sony, etc) have used firmware updates to hinder third party batteries, but this is the first time we know of that a battery doesn't work at all. Usually they will power the camera but may not offer a correct gauge for remaining battery power.
Are you guys working on new batteries?
Yes. We are working on batteries that work with v01.55. At this time, however, we are unable to 100% guarantee that new batteries will continue to work with future firmware updates.
Where can I get more information?
If you've purchased a Wasabi Power HERO5 battery that is no longer working, please contact the seller so they can resolve this to your complete satisfaction.
GoPro, HERO, Session and other brand names and respective logos are registered trademarks of GoPro, Inc and have no association with or make any endorsement of the products or services provided by BlueNook.com. Any use of a brand name or model designation is made solely for purposes of demonstrating compatibility.